Why voice beats email for customer satisfaction surveys

Average email survey response rates sit between 5–10%. A real conversation lands above 60%.

What changed

Customers stopped reading marketing email. They still answer the phone — especially when the call sounds human, asks one clear question, and ends in under two minutes.

What an AI voice survey does differently

• Adapts follow-up questions based on the answer
• Reads tone, not just words
• Captures upsell signals an NPS link cannot