CSAT AUTOMATION
Run CSAT at scale, without a call center.
SatisfAI calls every customer on the cadence you set, asks the question you wrote, and writes the score to your dashboard in real time.
THE PROBLEM
Your CSAT only measures the customers who reply.
5–10% reply to an email survey. The other 90% are a blind spot — and that blind spot disproportionately holds churn risk and quiet expansion.
- · Configurable cadence — weekly, post-event, quarterly
- · Rotating cohort sampling to avoid survey fatigue
- · Sub-4-hour CSM task on low scores
With SatisfAI
Hear from 7 in 10, every cycle.
Voice survey completion sits between 60% and 80% in deployed programs. Every score comes with a transcript a CSM can act on within hours.
WHAT YOU GET
A CSAT program, end-to-end
“The transcripts are the unlock. Reading a customer's own words about why their score dropped is worth ten dashboards.”
NL
Head of CX
Head of CX, Northwind Logistics
Start measuring CSAT the way customers actually answer.
See SatisfAI run on a real call. 20 minutes, demo-only — no rip-and-replace.